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Frequently Asked Questions
F.A.Q
Get any and all queries answered!
Q: What are your tees made of, and how should I wash them?
The vast majority of our shirts are cotton-rich, so they feel soft yet sturdy. To keep colours vibrant and graphics crisp: turn the tee inside-out before washing, use cold water and a mild detergent, air-dry whenever possible (or tumble-dry on low heat), and avoid ironing directly on the print.
Q: How do I exchange a size or return a faulty item?
You have 7 days from the delivery date to request an exchange or return. Fill out our Google Exchange Form (link in your confirmation email). We’ll send a replacement package containing your new tee, a pre-printed return CN slip and an empty flyer. Place the original shirt in the flyer, seal it, attach the CN slip and hand it to the rider who delivers your replacement. A PKR 550 handling fee applies (COD or bank transfer).
Q: Where do you ship and what will it cost me?
Orders are dispatched from Lahore and delivered nationwide across Pakistan. Shipping is PKR 250 for carts below PKR 5000, PKR 350 for remote-zone parcels routed via TCS, and free for orders of PKR 5000 or more. Couriers make two delivery attempts before returning the parcel. International shipping is not available yet.
Q: How long until my desired tee arrives?
Orders are processed within one business day. Delivery to major cities (Lahore, Karachi, Islamabad) takes 3–4 working days; smaller towns or remote areas take 5–7 working days. For urgent requests, email tryotakumode@gmail.com.
Q: Which payment options can I use, and are they safe?
We accept Cash-on-Delivery (COD), EasyPaisa, JazzCash and direct bank transfer. All transactions are protected by SSL encryption, and COD parcels are inspected for tampering before dispatch.
Q: Why does OtakuMode exist?
We’re fans first, founders second. OtakuMode was built by nerds, for nerds—by geeks, for geeks—to bring pop-culture apparel to Pakistan’s fandom community. Wearing your passion should feel as natural as breathing; our mission is to make that effortless.
Q: Who designs the graphics?
A tight-knit studio crew of lifelong comic readers, movie buffs and streetwear heads. Because we’re part of the fandom ourselves, every line we draw carries the heart of the characters we love.
Q: When will I see my money back after a return?
Refunds (for eligible cases) are processed within 2–3 business days after the returned item passes quality checks. You’ll receive an email confirmation as soon as it’s issued.
Q: I’m new here.. what should I grab first?
Start with our Superman ’25 Premiere Tees. It’s premium cotton, screen-printed with archival-grade inks and cut in a relaxed street fit—perfect for opening-night photos or everyday flex. Limited colourways and bundle deals are dropping soon!